Shipping Policy

When will my preorder ship?

If you ordered an item that has an estimated shipping date set in the future, you have preordered that item. It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order and shipping confirmation emails, as well as email updates should any other circumstances arise.

Where are Orion products shipped from?

Orders are processed and shipped from Vancouver, BC Canada.

Orders placed outside of Canada are subject to duties, customs, and value added taxes that aren't reflected in our prices.

 

Do I need to pay duties?

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.

If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

 

What is my order status?

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Orion purchase. If you have any questions in the meantime, please feel free to contact us at support@orionrlt.com.

 

When will I receive my order?

We offer expedited shipping on all orders. Please remember that your order will typically take 1-2 business days to process before it ships.

Canada

• Delivery time: 2-7 business days
  

United States:

• Delivery time: 7-10 business day

International:

• Delivery time: 10-14 business days

 

Can I modify my order?

In order to prevent further delivery delays and errors, we are unable to make any modifications once your order has been placed. These modifications include, but are not limited to, cancellations, shipping, billing/payment, and/or item alterations. 

 

Failed Delivery/Returned to Sender

If the package was not successfully delivered to the given shipping address due to causes such as: incorrect phone number, incorrect shipping address, the absence of the recipient, or the refusal of collection from the recipient, then the package will be returned to the sender (Orion RLT) at the customer’s expense. The expense may include any associated shipping costs to the package's recovery, and any customs duty fees and taxes the package may have incurred. The total amount will be deducted from the amount being refunded.